GUEST INFORMATION

TERMS & CONDITIONS

1. GENERAL ISSUES
   1. These Terms and Conditions apply to the booking of the NERF Action Xperience (the ‘Activities”) and any ancillary products at the location set out in NERF Action Xperience’s (NERF AX) booking confirmation.
   2. These Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Terms and Conditions.
   3. We are NERF Action Xperience Holdings Ltd, a company owned by Rocafella Leisure Group registered in England and Wales. Our company registration number is 13888026 and our registered office is at Parkins Accountants LTD Moor Park House, Bawtry Road, Wickersley, Rotherham, S66 2BL. Our registered VAT number is 436842281.
   4. No variation to these Terms and Conditions shall be binding unless agreed in writing by NERF AX.
   5. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by NERF AX (including any electronic documentation) shall be subject to correction without any liability on the part of NERF AX. NERF AX reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise
      
      
2. BOOKING CONFIRMATION
   1. No booking shall be deemed to have been accepted unless accepted in writing by NERF AX (which shall include NERF AX's email confirmation of booking from our ticketing partner).
   2. These Terms and Conditions incorporate NERF AX's Privacy Policy and Disclaimer.
   3. You must advise NERFAX as soon as possible of any mistake in NERF AX’s booking confirmation. NERF AX shall use its reasonable endeavours to ensure that you and your party’s participation commence at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. 
   4. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
      
      
3. SAFETY
   1. The Activities consist of low risk games and challenges.  Please read our Safety Advice prior to participation.
   2. NERFAX reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs. All guests must wear suitable footwear and NERF AX goggles when in the game and battle zones. Bare feet, socked feet, flip-flops, high heels, or any other footwear deemed unsuitable by the NERF AX Team Members, are not permitted.
   3. Participants will not be in direct supervision of an instructor/NERF AX Team Member.
   4. All participants must be reasonably fit and healthy. 
   5. If you have any concerns we advise that you visit a site at a time prior to your booking and speak to a member of the NERFAX’s team. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
   6. All participants must be aged 5 and over to participate in NERF AX. Participants aged 5 and 6 must have a full paying adult with them in the Xperience. Children under the age of 12 need an adult in the premises/seating area of NERF AX. Prices are on a per person basis and are not depending on age.
      1. The Activities can be physically demanding and require a degree of agility, strength and stamina. Participants are advised to keep within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a challenge, you should not attempt it. 
      2. If participants have medical concerns they are advised to consult their doctor in advance. 
      3. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Via our tick box stating you have read and understood our terms and conditions.
      4. Due to the physical nature of the Activities NERF AX recommends that pregnant women should not take part.
   7. All participants are required to act responsibly and courteously at all times and to respect other participants. NERF AX shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
   8. Participants must be dressed appropriately (see Clause 4) and NERF AX reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
   9. All participants aged 12 and under must be accompanied in our parks by an adult for the duration of their visit. The adult does not have to take part in activities but must be present in the building. Children aged 5 and 6 require a full paying adult inside the Xperience.
      
      
4. CLOTHING
   1. It shall be the responsibility of all participants to ensure that they are dressed appropriately and NERF AX advises participants to wear clothing appropriate for the activity and which they do not mind getting damaged. In particular the following restrictions shall apply:
      1. Long hair is advised to be tied back
      2. No belts, jewellery or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.
   2. NERF AX will not be responsible for any damage to or loss of clothing or other personal items resulting from participation in the Activities.
      
      
5. CANCELLATIONS
   1. A normal/general Xperience ticket can be entitled to a refund subject to NAX receiving your request for cancellation at least 48 hours before the booked start time. Any requests for cancellation must be made by emailing manchester@nerfax.co.uk. You shall be entitled to a full refund in the event of cancellation under this clause.
   2. To cancel any party package booking, you must give NERF AX at least 14 full days notice before your party start time. You shall be entitled to a full refund with this notice. No refund will be given for any cancellations made with less than 14 days notice, and the full amount of the booking will be due upon cancellation. Any requests for cancellation must be made by emailing manchester@nerfax.co.uk.
   3. NERF AX shall be entitled to cancel your booking at any time. In the event that NERFAX decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
   4. In the event that it proves necessary to close the Activities for reasons beyond the control of NERF AX and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances NERFAX may, but shall not be obliged to, offer alternative dates or times at reduced rates.
      
      
6. PRICE AND PAYMENT
   1. Subject to any terms agreed in writing between NERF AX and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online or on site/in store.
      
      
7. REFUNDS AND AMENDMENTS
   1. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
   2. Where multiple forms of payment are used, NERF AX reserves the right to refund any monies due on a refund or amendment by credit or cheque.
      
   3. Retail Refund Policy (bought in store)
      1. You have 14 days from the date of purchase with a valid proof of purchase and unopened packaging, to return a product if unwanted or not suitable to receive a full refund or credit voucher for the value of the item.
      2. You have 30 days from the date of purchase with a valid proof of purchase and unopened packaging, to receive a credit voucher for the value of the item.
      3. If the item is broken, you can return the product to the store with a valid proof of purchase within 30 days of purchase and we will replace the item or give a full refund. If you are unable to physically return the item to the store, then you can post the item to us with a valid proof of purchase and receipt of postage and we will refund the item along with the postage cost.
         
         
8. LIABILITIES
   1. Except as otherwise provided in these Terms and Conditions NERF AX shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
   2. Parking facilities are available at Trafford Palazzo and Trafford Centre, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
   3. Except as otherwise provided in these Terms and Conditions any liability of NERF AX shall be limited to the refund of any charges paid to NERF AX.
      
      
9. MISCELLANEOUS
   1. If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
   2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Terms and Conditions.
   3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and NAX and you submit to the exclusive jurisdiction of the courts of England and Wales.